Remote Program Manager: Volunteer Engagement

American Red Cross; Rhode Island; Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible 5p

PTO: 15 days/year (varies by job)

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Disability and Insurance: Short + Long

Job summary

The American Red Cross is seeking a professional, detail‑oriented Program Manager to join the Department Relationship Success team or National Volunteer Services. This fully remote position can be located anywhere in the USA and supports volunteer engagement across SAF, ISD and Corporate departments.

You will act as the primary relationship manager for an assigned portfolio, providing consultation, coordination, and operational support to identify workforce needs, develop recruitment approaches,

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision‑making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Communication

Presentation skills

Interpersonal skills

Analytical thinking

Teamwork

Project management

Education

Bachelor's degree

Tools

MS Office

Job description

The American Red Cross is seeking a professional, detail‑oriented Program Manager to join the Department Relationship Success team or National Volunteer Services. This fully remote position can be located anywhere in the USA and supports volunteer engagement across SAF, ISD and Corporate departments.

You will act as the primary relationship manager for an assigned portfolio, providing consultation, coordination, and operational support to identify workforce needs, develop recruitment approaches,