Remote Program Manager — Volunteer Engagement

American Red Cross; Philadelphia (Philadelphia County); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401K with up to 6% match

PTO starting at 15 days per year

11 paid holidays

Job summary

The American Red Cross is seeking a professional Program Manager to join the Department Relationship Success team. This fully remote role supports volunteer engagement across SAF/ISD and Corporate departments, serving as the primary relationship manager for an assigned portfolio.

You will coordinate recruitment, onboarding, and engagement activities, leveraging data and dashboards to drive workforce decisions while collaborating with program managers and cross-functional partners.

Qualifications

• Education and related experience at least equivalent to a Bachelor's degree.
• Minimum 5 years of related experience in program management or similar roles.
• Ability to develop training materials and deliver presentations.
• Strong communication, interpersonal and analytical abilities.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Project planning

Stakeholder engagement

Communication skills

Training development

MS Office

Analytical skills

Team collaboration

Education

Bachelor's degree

Job description

The American Red Cross is seeking a professional Program Manager to join the Department Relationship Success team. This fully remote role supports volunteer engagement across SAF/ISD and Corporate departments, serving as the primary relationship manager for an assigned portfolio.

You will coordinate recruitment, onboarding, and engagement activities, leveraging data and dashboards to drive workforce decisions while collaborating with program managers and cross-functional partners.