Remote Program Manager: Volunteer Engagement

American Red Cross; Oklahoma City (OK); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Spending Accounts

Flexible Spending Accounts

Paid time off

Holidays

401K with match

Paid family leave

Disability insurance

Service awards

Job summary

The American Red Cross is seeking a professional, detail-oriented Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This fully remote role can be located anywhere in the USA, with a focus on relationship management and operational support for volunteer programs.

The position emphasizes building partnerships, identifying workforce needs, and guiding departments through recruitment and onboarding processes to optimize volunteer utilization in

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.
• Excellent oral and communication skills, including training and presentations.
• Excellent interpersonal, verbal and written communication skills.
• Develop project plans, budgets, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work on a team.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Relationship management

Training & presentations

Interpersonal communication

Analytical thinking

Project planning

MS Office

Team collaboration

Customer service

Education

Bachelor's degree or equivalent

Tools

Volunteer Connection

Volunteer data dashboards

Job description

The American Red Cross is seeking a professional, detail-oriented Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This fully remote role can be located anywhere in the USA, with a focus on relationship management and operational support for volunteer programs.

The position emphasizes building partnerships, identifying workforce needs, and guiding departments through recruitment and onboarding processes to optimize volunteer utilization in