Remote Program Manager - Volunteer Engagement

American Red Cross; Kansas City (MO); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision plans

Paid time off

Holidays and leave

Job summary

American Red Cross seeks a professional Program Manager to join the Department Relationship Success team or National Volunteer Services. This fully remote role supports volunteer engagement across SAF, ISD and Corporate departments, and can be located anywhere in the USA.

The role provides consultation, coordination, and operational support, helping departments identify workforce needs, develop recruitment plans, onboard volunteers, and connect stakeholders with resources to utilize volunteers.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Demonstrated knowledge of program or service and ability to create presentations and training modules.
• Excellent oral and written communication skills, including training and presentations.
• Develop project plans, budgets, and strategies to achieve organizational goals.
• Analytical and decision-making skills to develop creative processes for improvements.
• Intermediate-level proficiency with MS Office software (Word, Excel, PowerPoint, Outlook).
• Ability to work on a team.
• Travel: 2-3 in-person meetings per year.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine volunteer engagement and recruitment strategies.
• Assist departments in implementing recruitment plans, promoting opportunities, and navigating volunteer processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and teams that sustain enterprise and global positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, vacancies, recruitment activity, and engagement metrics across departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve utilization.
• Support enterprise initiatives and other Department Relationship Success priorities.

Skills

Communication skills

MS Office proficiency

Project management

Relationship management

Teamwork

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

American Red Cross seeks a professional Program Manager to join the Department Relationship Success team or National Volunteer Services. This fully remote role supports volunteer engagement across SAF, ISD and Corporate departments, and can be located anywhere in the USA.

The role provides consultation, coordination, and operational support, helping departments identify workforce needs, develop recruitment plans, onboard volunteers, and connect stakeholders with resources to utilize volunteers.