Remote Program Manager, Volunteer Engagement

American Red Cross; Boston (MA); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible 2.

PTO: Starting at 15 days a year; based

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave, Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

The American Red Cross is seeking a professional Program Manager to join the Department Relationship Success team or National Volunteer Services in a fully remote capacity anywhere in the USA. You will support volunteer engagement and mobilization across SAF, ISD and Corporate departments as the primary relationship manager for an assigned portfolio.

You will provide consultation, coordination, and operational support, identify workforce needs, develop recruitment approaches, navigate volunteer

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Minimum 5 years of related experience or equivalent combination of education and related experience.
• Demonstrated ability to create presentations and develop training modules.
• Excellent oral and written communication; strong interpersonal skills.
• Ability to develop project plans, budgets, and strategies to achieve organizational goals.
• Analytical and decision-making skills for continuous program improvements.
• Intermediate-level proficiency with MS Office software (Word, Excel, PowerPoint, Outlook).
• Ability to work on a team.
• Travel: 2-3 in-person meetings per year.
• A combination of education and experience may satisfy requirements.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Presentations

Training modules

Communication skills

MS Office

Analytical skills

Teamwork

Relationship management

Customer service

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

The American Red Cross is seeking a professional Program Manager to join the Department Relationship Success team or National Volunteer Services in a fully remote capacity anywhere in the USA. You will support volunteer engagement and mobilization across SAF, ISD and Corporate departments as the primary relationship manager for an assigned portfolio.

You will provide consultation, coordination, and operational support, identify workforce needs, develop recruitment approaches, navigate volunteer