Remote Program Manager: Volunteer Engagement

American Red Cross; Washington; Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave, Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross is seeking a professional, detail-oriented Program Manager to join the Department Relationship Success team or National Volunteer Services. This fully remote role supports volunteer engagement across SAF, ISD and Corporate departments and serves as the primary relationship manager for an assigned portfolio of departments, partnering with program managers and stakeholders.

The Program Manager provides consultation, coordination, and operational support—identifying workforce

Qualifications

• Bachelor's degree or equivalent with related experience.
• Minimum 5 years of related experience or equivalent combination.
• Demonstrated ability to develop training modules and present to diverse audiences.
• Strong written and verbal communication skills; adept at stakeholder collaboration.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Program management

Presentation skills

Training development

MS Office

Communication skills

Relationship building

Analytical skills

Teamwork

Education

Bachelor's degree

Tools

Volunteer Connection

Job description

American Red Cross is seeking a professional, detail-oriented Program Manager to join the Department Relationship Success team or National Volunteer Services. This fully remote role supports volunteer engagement across SAF, ISD and Corporate departments and serves as the primary relationship manager for an assigned portfolio of departments, partnering with program managers and stakeholders.

The Program Manager provides consultation, coordination, and operational support—identifying workforce