Remote Program Manager — Volunteer Engagement

American Red Cross; Apex (NC); À distance; USD 81 000 - 93 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

PTO starting at 15 days/year

401K with up to 6% match

Paid Family Leave

Résumé du poste

The American Red Cross is seeking a Program Manager to join the Department Relationship Success team, supporting volunteer engagement across SAF/ISD and Corporate Departments. This fully remote role can be located anywhere in the USA.

You will serve as a primary relationship manager for an assigned portfolio of departments, coordinating with program managers, stakeholders, and Volunteer Services to meet mission objectives and ensure effective volunteer utilization.

Qualifications

• Education: Bachelor's degree or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Skills: Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.

Responsabilités

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Connaissances

Oral communication

Written communication

Presentations

Interpersonal skills

Project planning

Budgets

MS Office

Teamwork

Analytical thinking

Decision making

Formation

Bachelor's degree or equivalent

Outils

MS Office Suite

Description du poste

The American Red Cross is seeking a Program Manager to join the Department Relationship Success team, supporting volunteer engagement across SAF/ISD and Corporate Departments. This fully remote role can be located anywhere in the USA.

You will serve as a primary relationship manager for an assigned portfolio of departments, coordinating with program managers, stakeholders, and Volunteer Services to meet mission objectives and ensure effective volunteer utilization.