Remote 911 Systems Deployment Engineer

National Asset Mgmt Incorporated; Denver, Northern (CO, KY); Hybrid; USD 88,000 - 135,000; Full time

Benefits offered by this job

Competitive salary & 401k

Paid time off

Parental leave

Medical, Dental, Vision

Wellness & Learning programs

Stock options / equity

Flexible work arrangement

Job summary

Axon is seeking a remote Global Operations professional to lead deployment of our real-time emergency service platforms with 911 PSAPs. You will install and optimize Carbyne/Axon SaaS solutions, train customers, and collaborate with engineering to troubleshoot complex issues.

The role requires 8+ years in VoIP, AWS experience, and strong communication. Travel up to 50% is expected, with a comprehensive benefits package and base pay in a broad US market.

Qualifications

• 8+ years in a technical role related to VoIP (PBX, Call Center).
• Experience with AWS cloud infrastructure.
• Ability to manage multiple priorities under pressure.
• Strong communication and conflict resolution skills.
• Willingness to travel up to 50%.

Responsibilities

• Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
• Work closely with customers to understand needs and ensure successful implementations.
• Provide advanced technical training and knowledge transfer to customers.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.
• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including after hours on installations.
• Champion a customer-centric approach within the team.
• Continuously improve deployment processes and documentation.
• Work across Sales, Engineering, Customer Success, and Support to ensure seamless delivery.

Skills

VoIP expertise

AWS

Project planning

Strong communication

Multi-tasking

Analytical skills

Network infrastructure

Travel up to 50%

Education

Bachelor's degree in a technical field

Tools

Cisco UCS

FreeSWITCH

SIP/RTSP/RTMP

Job description

Axon is seeking a remote Global Operations professional to lead deployment of our real-time emergency service platforms with 911 PSAPs. You will install and optimize Carbyne/Axon SaaS solutions, train customers, and collaborate with engineering to troubleshoot complex issues.

The role requires 8+ years in VoIP, AWS experience, and strong communication. Travel up to 50% is expected, with a comprehensive benefits package and base pay in a broad US market.