Remote Production Support Engineer: Cloud & Systems

Syms Strategic Group, LLC (SSG); Virginia (MN); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide day-to-day operational support for complex cloud systems. The role focuses on maintaining production readiness, troubleshooting outages, and documenting issues for rapid resolution.

The candidate will work with AWS/Azure, Linux/Windows environments, and implement automation, IaC, and CI/CD practices. Remote-based, U.S.-based, with security compliance and on-call duties as needed.

Qualifications

• Experience with cloud platforms (AWS/Azure) and cloud-native services.
• Strong Linux/Windows administration and scripting for automation.
• Familiarity with IaC, CI/CD, and monitoring tools.

Responsibilities

• Provide day-to-day operational support for cloud-based systems.
• Develop solutions for routine technical problems within defined scope.
• Document problems and collaborate with customers and teams to resolve issues.

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows OS

Python scripting

Automation

IaC

CI/CD

Git

Education

Bachelor's degree

Tools

CloudFormation

Ansible

Puppet

Chef

Job description

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide day-to-day operational support for complex cloud systems. The role focuses on maintaining production readiness, troubleshooting outages, and documenting issues for rapid resolution.

The candidate will work with AWS/Azure, Linux/Windows environments, and implement automation, IaC, and CI/CD practices. Remote-based, U.S.-based, with security compliance and on-call duties as needed.