Remote Production Support Engineer - Cloud & Automation Expert

Syms Strategic Group, LLC (SSG); Gainesville (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC (SSG) is seeking a Production Support Engineer to provide day-to-day operational support for complex cloud systems. The role emphasizes rapid problem resolution, documentation, and collaboration with customers and cross-functional teams.

The ideal candidate has 8+ years in systems engineering, strong cloud experience (AWS/Azure), scripting, and CI/CD knowledge. This 100% U.S.-based remote position requires a Public Trust security clearance and supports Veterans Affairs

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• Experience with AWS and/or Azure Cloud services (S3, Step Functions, Batch Jobs, CloudWatch).
• Proficient with Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting (Python, Bash, or PowerShell) for automation.
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and IaC tools such as CloudFormation.
• Experience with monitoring tools like Dynatrace and CloudWatch.
• Ability to troubleshoot and optimize system performance and reliability.
• Understanding of network protocols, firewalls, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Experience with secure production-system practices and audits.
• Knowledge of CI/CD pipelines and version control (Git).
• Familiarity with GitHub Actions, AWS CodeBuild and CodeDeploy.

Responsibilities

• Perform day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Analyze situations or data to derive answers using standard practices.
• Detect, isolate, document, and resolve system outages and issues.
• Document problems in logging and discrepancy reporting tools.
• Work directly with customers in day-to-day activities.
• Respond to user calls regarding hardware and software problems and escalate when needed.
• Communicate status of key issues to users and senior management.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement through IT systems or procedures.
• Maintain inventory of system assets and ensure VA compliance.

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows OS

Python

PowerShell

Ansible

Chef

Puppet

SaltStack

CloudFormation

Dynatrace

RDS SQL

Git

GitHub Actions

CodeBuild

CodeDeploy

On-call

Production Systems

Virtual Machines

Education

Bachelor's degree in Computer Science / IT / Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

Docker

Kubernetes

CloudFormation

Dynatrace

Job description

Syms Strategic Group, LLC (SSG) is seeking a Production Support Engineer to provide day-to-day operational support for complex cloud systems. The role emphasizes rapid problem resolution, documentation, and collaboration with customers and cross-functional teams.

The ideal candidate has 8+ years in systems engineering, strong cloud experience (AWS/Azure), scripting, and CI/CD knowledge. This 100% U.S.-based remote position requires a Public Trust security clearance and supports Veterans Affairs