Remote Production Support Engineer - Cloud & Systems

Syms Strategic Group, LLC; Fredericksburg (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is hiring a Production Support Engineer to provide high-level operational support for cloud-based systems in a VA environment. The role requires strong Linux/Unix and Windows administration, scripting, and experience with cloud platforms (AWS/Azure).

You will work remotely with a focus on incident detection, problem resolution, and collaboration with development and security teams.

Qualifications

• 8+ years of experience in systems engineering or related field, production environments
• 3+ years of experience with SQL queries and monitoring
• Experience with AWS and/or Azure Cloud environments
• Strong Linux/Unix and Windows system administration skills
• Familiarity with CI/CD pipelines and IaC tools
• Ability to troubleshoot complex system issues and provide documentation

Responsibilities

• Provide high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Document problems in logging and discrepancy reporting tools
• Work with customers on day-to-day activities and escalate issues when required
• Maintain inventory of system assets and ensure compliance with VA standards
• Contribute to continuous improvement of IT systems and procedures

Skills

AWS

Azure Cloud

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

DynaTrace

ScienceLogic

Git

GitHub Actions

CodeBuild

CodeDeploy

SQL

AWS RDS

Oracle RDMBS

CI/CD

Networking

VPN

Security Compliance

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or related field

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

Job description

Syms Strategic Group, LLC is hiring a Production Support Engineer to provide high-level operational support for cloud-based systems in a VA environment. The role requires strong Linux/Unix and Windows administration, scripting, and experience with cloud platforms (AWS/Azure).

You will work remotely with a focus on incident detection, problem resolution, and collaboration with development and security teams.