Remote Production Support Engineer: Cloud & Automation

Syms Strategic Group, LLC (SSG); Newport News (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide high-level operational support for cloud-based systems. The role emphasizes incident response, documentation, and collaboration with customers and cross-functional teams.

The position requires 8+ years of experience in production environments, strong Linux/Windows administration, and proficiency with AWS/Azure, scripting, and CI/CD.

Qualifications

• 8+ years of experience in systems engineering or related field
• Experience with AWS and Azure cloud services and large-scale production systems
• Strong Linux/Windows administration and scripting abilities
• Familiarity with IaC and CI/CD pipelines
• Knowledge of security best practices and compliance requirements

Responsibilities

• Provide high-level operational support for complex cloud-based systems
• Develop solutions for routine technical problems
• Document issues and maintain system logs
• Collaborate with customers and cross-functional teams
• Maintain and monitor computing infrastructure and assets
• Implement continuous improvement across IT systems and procedures
• Support on-call production system readiness

Skills

AWS/Azure Cloud

Linux/Windows

Scripting (Python/Bash/PowerShell)

Automation tools

IaC tools

CI/CD pipelines

Git/GitHub Actions

CloudWatch/Dynamic monitoring

Security/compliance

On-call support

Education

Bachelor's degree in CS/IT/Engineering

Tools

AWS

Azure

CloudFormation

Git/GitHub Actions

CodeBuild/CodeDeploy

Ansible/Puppet/Chef

DynaTrace/Science Logic/CloudWatch

RDS/Oracle databases

Job description

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide high-level operational support for cloud-based systems. The role emphasizes incident response, documentation, and collaboration with customers and cross-functional teams.

The position requires 8+ years of experience in production environments, strong Linux/Windows administration, and proficiency with AWS/Azure, scripting, and CI/CD.