Remote Production Support Engineer - Cloud & Automation

Syms Strategic Group, LLC (SSG); Frederick (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Production Support Engineer to remotely support VA cloud systems. The role emphasizes high-level operational support, incident response, and documentation to ensure reliability and VA-compliant security.

The ideal candidate has 8+ years in production environments, strong Linux/Windows, AWS/Azure, IaC, CI/CD, and scripting skills, plus a Public Trust clearance. This is a US-based remote, W-2 role with opportunities for impact and growth.

Qualifications

• 8+ years of experience in systems engineering or a related field.
• Experience with production systems in cloud environments.
• BS in Computer Science/IT/Systems Engineering or related field.

Responsibilities

• Provide high-level day-to-day operational support of cloud systems.
• Develop solutions for routine technical problems of limited scope.
• Document problems in logging and discrepancy tools.
• Coordinate with customers and cross-functional teams for incident resolution.
• Maintain and install computing infrastructure and ensure VA compliance.
• Support continuous improvement of IT systems and processes.

Skills

Cloud experience

Linux/Unix

Windows OS

Scripting (Python/Bash/PowerShell)

Automation tools

IaC (CloudFormation)

Monitoring (CloudWatch/DynaTrace/SC)

CI/CD pipelines

Git & CI/CD tooling

Networking basics (VPN)

On-call support

Documentation

Cross-functional teamwork

Problem-solving

Education

Bachelor's degree in CS/IT/SE

Tools

CloudFormation

Git

AWS CodeBuild/CodeDeploy

GitHub Actions

Docker

AWS CloudWatch

Ansible/Puppet/Chef/SaltStack

Dynatrace

Science Logic

Scripting: Python/Bash/PowerShell

Job description

Syms Strategic Group (SSG) is seeking a Production Support Engineer to remotely support VA cloud systems. The role emphasizes high-level operational support, incident response, and documentation to ensure reliability and VA-compliant security.

The ideal candidate has 8+ years in production environments, strong Linux/Windows, AWS/Azure, IaC, CI/CD, and scripting skills, plus a Public Trust clearance. This is a US-based remote, W-2 role with opportunities for impact and growth.