Remote Production Support Engineer - Cloud Reliability

Syms Strategic Group, LLC (SSG); Tampa (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide high-level operational support for complex cloud systems. You will work primarily remotely with the VA department, handling outages, monitoring, and routine automation tasks.

This role requires strong Linux/Windows skills and experience with AWS/Azure. The ideal candidate has 8+ years in production environments, knowledge of CI/CD, IaC, and security best practices, and will engage with stakeholders to ensure service

Qualifications

• 8+ years of experience in systems engineering or related field, production environments
• 3+ years of experience with SQL queries and monitoring
• Experience with AWS and/or Azure cloud services
• Proficiency in Linux/Unix and Windows
• Experience with automation and configuration management
• Knowledge of CI/CD pipelines and version control systems

Responsibilities

• Provide high-level, daily operational support of complex cloud-based applications
• Develop solutions to routine technical problems of limited scope
• Document problems and resolutions clearly in logs and discrepancy reports
• Collaborate with customers and cross-functional teams to resolve issues promptly
• Maintain and install computing infrastructure and monitor system performance
• Ensure compliance with VA standards and security policies

Skills

AWS/Azure Cloud

Linux/Unix

Windows

Python/Bash/PowerShell

Automation tools

IaC (CloudFormation)

CloudWatch

Git / CI-CD

Network & security

SQL / RDS / Oracle

Education

Bachelor's degree in CS/IT/SE

Tools

GitHub Actions

AWS CodeBuild

CodeDeploy

Job description

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide high-level operational support for complex cloud systems. You will work primarily remotely with the VA department, handling outages, monitoring, and routine automation tasks.

This role requires strong Linux/Windows skills and experience with AWS/Azure. The ideal candidate has 8+ years in production environments, knowledge of CI/CD, IaC, and security best practices, and will engage with stakeholders to ensure service