Remote Production Support Engineer - Cloud & Automation

Syms Strategic Group, LLC; Overland Park (KS); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group seeks a Production Support Engineer to provide high-level operational support for complex cloud systems. You will work remotely with VA stakeholders, maintaining infrastructure and ensuring security policy compliance.

The role requires deep expertise in AWS/Azure, Linux/Windows admin, automation scripting, and CI/CD practices, with a focus on reliability and rapid incident response. This is a W-2, full-time remote position based in the U.S.

Qualifications

• Experience with AWS and/or Azure Cloud platforms, including S3, Step Functions, Batch Jobs and CloudWatch.
• Proven track record managing and maintaining large-scale production systems.
• Strong Linux/Unix and Windows admin experience.
• Experience with user management, permissions and monitoring.
• Scripting in Python, Bash, or PowerShell for automation.
• Experience with Ansible, Puppet, Chef or SaltStack.
• Familiarity with IaC tools like CloudFormation.
• Experience with monitoring tools including CloudWatch, DynaTrace, and similar.
• Knowledge of network protocols, firewalls and VPN setup.
• Experience with database systems such as AWS RDS SQL Server or Oracle RDMBS/RDS.
• Knowledge of DB performance tuning and backup/recovery processes.
• Knowledge of CI/CD pipelines and Git-based workflows.
• Familiarity with GitHub Actions, AWS CodeBuild and CodeDeploy.
• Strong analytical and problem-solving skills and ability to work cross-functionally.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures for data analysis and issue resolution.
• Detect, isolate, document, report, and resolve outages or problems in production systems.
• Document problems in logging and discrepancy reporting tools.
• Work directly with customers in day-to-day activities.
• Respond to user calls regarding hardware and software problems; escalate as needed.
• Communicate status of key issues to users and senior management.
• Maintain and install computing infrastructure; ensure VA standards and security policies.
• Contribute to continuous improvement of IT systems and procedures.
• Maintain inventory of system assets.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

CloudFormation

CI/CD pipelines

Git

GitHub Actions

CodeBuild/CodeDeploy

CloudWatch

DynaTrace

Network security

SQL Server (RDS) / Oracle

DB tuning/backup

Education

Bachelor’s degree in Computer Science / Information Technology / Systems Engineering

Tools

Git

Job description

Syms Strategic Group seeks a Production Support Engineer to provide high-level operational support for complex cloud systems. You will work remotely with VA stakeholders, maintaining infrastructure and ensuring security policy compliance.

The role requires deep expertise in AWS/Azure, Linux/Windows admin, automation scripting, and CI/CD practices, with a focus on reliability and rapid incident response. This is a W-2, full-time remote position based in the U.S.