Remote Cloud Production Engineer – Systems & Automation

Syms Strategic Group, LLC; Ashburn (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to provide high-level operational support for complex cloud systems and maintain system stability in a remote, U.S.-based position. The role emphasizes incident response, documentation, and collaboration with VA stakeholders.

Ideal candidates will have extensive experience with AWS/Azure, scripting, IaC, and CI/CD processes, plus a strong track record in production environments and security compliance.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS/Azure Cloud

Linux/Windows

Python scripting

Bash scripting

PowerShell

CI/CD pipelines

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

Ansible

Puppet

Chef

SaltStack

Networking basics

AWS RDS/Oracle RDS

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

Job description

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to provide high-level operational support for complex cloud systems and maintain system stability in a remote, U.S.-based position. The role emphasizes incident response, documentation, and collaboration with VA stakeholders.

Ideal candidates will have extensive experience with AWS/Azure, scripting, IaC, and CI/CD processes, plus a strong track record in production environments and security compliance.