Remote Production Support Engineer - Cloud & Automation

Syms Strategic Group, LLC; Newport News (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking aProduction Support Engineer to deliver high-level operational support for complex application cloud systems in a remote setup. The role emphasizes reliable maintenance, problem-solving, and customer liaison within Veterans Affairs operations.

Ideal candidates will have 8+ years in systems engineering, strong Linux/Windows skills, scripting, and experience with cloud-native tools and IaC.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows OS

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

DynaTrace

ScienceLogic

Git

GitHub Actions

CodeBuild

CodeDeploy

CI/CD

SQL

Education

Bachelor’s degree in Computer Science/IT

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

Job description

Syms Strategic Group, LLC is seeking aProduction Support Engineer to deliver high-level operational support for complex application cloud systems in a remote setup. The role emphasizes reliable maintenance, problem-solving, and customer liaison within Veterans Affairs operations.

Ideal candidates will have 8+ years in systems engineering, strong Linux/Windows skills, scripting, and experience with cloud-native tools and IaC.