Remote Product Success Intern — SaaS & Customer Insights

EnerSys Delaware Inc.; Washington (District of Columbia); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Culture: We value excellence and long‑

Job summary

EnerSys Delaware Inc. invites a motivated Product Success Intern to join our remote Summer Internship program for 2027.

The role supports improving customer and employee experience through EnerSys digital solutions, including customer portals and connected products. You will conduct customer interviews, analyze portal usage, and help develop feedback processes and VOC programs, while building strong communication and analytical skills in a SaaS-focused environment.

Qualifications

• Currently pursuing a Bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or a related field.
• Strong communication and interpersonal skills.
• Analytical mindset with an interest in understanding customer behavior and business processes.
• Comfortable conducting interviews, gathering feedback, and presenting findings.
• Proficient in Microsoft Office applications, including Excel and PowerPoint.
• Interest in customer success, digital products, SaaS applications, user experience, or product management.

Responsibilities

• Support customer adoption and engagement initiatives for customer-facing digital platforms and portals.
• Help develop and improve processes for collecting customer feedback across the customer journey.
• Assist with Voice of Customer (VOC) programs, surveys, interviews, and customer research activities.
• Participate in customer interviews and help document insights from different customer personas, including executives, operations leaders, fleet managers, technicians, and end users.
• Analyze portal usage data, customer behavior, and engagement trends to identify opportunities for improvement.
• Evaluate how customers interact with digital solutions and recommend ways to improve usability, adoption, and customer value.
• Challenge existing processes by identifying gaps, friction points, and areas where the customer experience can be improved.
• Research customer success strategies used by leading SaaS and technology companies and provide recommendations that can be applied within EnerSys.
• Assist with customer onboarding materials, training resources, knowledge base content, and customer communications.
• Help establish scalable methods for gathering feedback as customer portal adoption continues to grow.
• Support the development of customer success metrics, dashboards, and adoption reporting.

Skills

Communication skills

Interpersonal skills

Analytical mindset

Interviewing

User research

Excel

PowerPoint

SaaS interest

Product management

CRM systems

Survey tools

Education

Bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or a related field

Tools

CRM software

Survey tools

Analytics platforms

Reporting tools

Job description

EnerSys Delaware Inc. invites a motivated Product Success Intern to join our remote Summer Internship program for 2027.

The role supports improving customer and employee experience through EnerSys digital solutions, including customer portals and connected products. You will conduct customer interviews, analyze portal usage, and help develop feedback processes and VOC programs, while building strong communication and analytical skills in a SaaS-focused environment.