Remote Product Success Intern: Drive Digital Adoption

EnerSys Delaware Inc.; Manchester (NH); Remote; USD 28,000 - 33,000; Full time

Job summary

EnerSys Delaware Inc. is looking for a Product Success Intern to help improve employee and customer experience by driving adoption of EnerSys digital solutions, including customer portals and connected products.

The ideal candidate is curious, analytical, customer-focused, and passionate about understanding what makes customers successful. The internship runs May/June 2027 through August 2027, is remote in the USA, and pays $20.00–$24.00 per hour.

Qualifications

• Pursuing a Bachelor's degree in a related field.
• Strong communication and interpersonal skills.
• Analytical mindset with interest in understanding customer behavior and business processes.
• Comfortable conducting interviews, gathering feedback, and presenting findings.
• Proficient in Excel and PowerPoint.
• Interest in customer success, digital products, SaaS applications, user experience, or product management.

Responsibilities

• Support customer adoption and engagement initiatives for customer-facing digital platforms and portals.
• Help develop and improve processes for collecting customer feedback across the customer journey.
• Assist with Voice of Customer (VOC) programs, surveys, interviews, and customer research activities.
• Participate in customer interviews and help document insights from different customer personas.
• Analyze portal usage data, customer behavior, and engagement trends to identify opportunities for improvement.
• Evaluate how customers interact with digital solutions and recommend usability enhancements.
• Challenge existing processes by identifying gaps and friction points in the customer experience.
• Research customer success strategies used by leading SaaS companies and provide actionable recommendations.
• Assist with onboarding materials, training resources, knowledge base content, and customer communications.
• Help establish scalable methods for gathering feedback as portal adoption grows.
• Support development of customer success metrics, dashboards, and adoption reporting.

Skills

Communication

Interpersonal skills

Analytical mindset

Interviewing / feedback gathering

SaaS awareness

Customer success interest

Education

Bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or related field

Tools

Excel

PowerPoint

Job description

EnerSys Delaware Inc. is looking for a Product Success Intern to help improve employee and customer experience by driving adoption of EnerSys digital solutions, including customer portals and connected products.

The ideal candidate is curious, analytical, customer-focused, and passionate about understanding what makes customers successful. The internship runs May/June 2027 through August 2027, is remote in the USA, and pays $20.00–$24.00 per hour.