Remote Summer Product Success Intern

EnerSys Delaware Inc.; Helena (MT); A distancia; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid holidays

Descripción de la vacante

EnerSys Delaware Inc. is offering a Summer Internship for a Product Success Intern to enhance employee and customer experience and drive adoption of EnerSys digital solutions, including customer portals and connected products.

Ideal candidates are curious, analytical, customer-focused, and eager to learn how to gather feedback, conduct interviews, and translate insights into actionable improvements for SaaS and tech solutions.

Formación

• Currently pursuing a Bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or a related field.
• Strong communication and interpersonal skills.
• Analytical mindset with an interest in understanding customer behavior and business processes.
• Comfortable conducting interviews, gathering feedback, and presenting findings.
• Proficient in Microsoft Office applications, including Excel and PowerPoint.
• Interest in customer success, digital products, SaaS applications, user experience, or product management.

Responsabilidades

• Support customer adoption and engagement initiatives for customer-facing digital platforms and portals.
• Help develop and improve processes for collecting customer feedback across the customer journey.
• Assist with Voice of Customer (VOC) programs, surveys, interviews, and customer research activities.
• Participate in customer interviews and help document insights from different customer personas, including executives, operations leaders, fleet managers, technicians, and end users.
• Analyze portal usage data, customer behavior, and engagement trends to identify opportunities for improvement.
• Evaluate how customers interact with digital solutions and recommend ways to improve usability, adoption, and customer value.
• Challenge existing processes by identifying gaps, friction points, and areas where the customer experience can be improved.
• Research customer success strategies used by leading SaaS and technology companies and provide recommendations that can be applied within EnerSys.
• Assist with customer onboarding materials, training resources, knowledge base content, and customer communications.
• Help establish scalable methods for gathering feedback as customer portal adoption continues to grow.
• Support the development of customer success metrics, dashboards, and adoption reporting.

Conocimientos

Strong communication

Analytical mindset

Interviewing

Customer focus

Curiosity

Educación

Bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or related field

Herramientas

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

EnerSys Delaware Inc. is offering a Summer Internship for a Product Success Intern to enhance employee and customer experience and drive adoption of EnerSys digital solutions, including customer portals and connected products.

Ideal candidates are curious, analytical, customer-focused, and eager to learn how to gather feedback, conduct interviews, and translate insights into actionable improvements for SaaS and tech solutions.