Remote Process Server Performance Coach

ABC Legal Services; Mississippi; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp—

Dependent Care Flexible Spending

Employee Assistance Program

Job summary

ABC Legal Services remote opportunity in the United States seeks a Process Server Performance Specialist to optimize our nationwide server network. You will coach underperforming process servers, analyze performance data, and work with Recruiting and Leadership to ensure coverage and consistent results.

Responsibilities include providing training, setting clear expectations, handling inquiries, and driving accountability to improve timely job completion.

Qualifications

• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Experience training and/or coaching.
• Experience and proficiency with Microsoft Office (Word, Excel).

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance.

Skills

Coaching

Data analysis

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services remote opportunity in the United States seeks a Process Server Performance Specialist to optimize our nationwide server network. You will coach underperforming process servers, analyze performance data, and work with Recruiting and Leadership to ensure coverage and consistent results.

Responsibilities include providing training, setting clear expectations, handling inquiries, and driving accountability to improve timely job completion.