Remote Process Server Performance Coach

ABC Legal Services; Wisconsin; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending

EAP (Employee Assistance Program)

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to drive the performance of our nationwide server network from a remote position. You will analyze metrics, coach underperforming servers, and partner with Recruiting and Leadership to optimize coverage and results.

You will work daily with performance data, set clear expectations, provide feedback, and ensure timely completion of jobs while maintaining strong communication across teams.

Qualifications

• Experience in training or coaching others.
• Excellent written and verbal communication skills.
• Ability to analyze processes and suggest improvements.
• Familiarity with legal processes is a plus.

Responsibilities

• Provide support and coaching to underperforming process servers daily.
• Coach servers to meet performance metrics and timelines.
• Review reports and identify blockers with leadership.
• Coordinate with Recruiting to ensure coverage and performance alignment.

Skills

Coaching

Training

Communication

Process analysis

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to drive the performance of our nationwide server network from a remote position. You will analyze metrics, coach underperforming servers, and partner with Recruiting and Leadership to optimize coverage and results.

You will work daily with performance data, set clear expectations, provide feedback, and ensure timely completion of jobs while maintaining strong communication across teams.