Remote Process Server Performance Coach

ABC Legal Services; Butlerville (IN); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

7 paid company holidays

4 floating holidays per year

Life Insurance and AD&D

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to drive the performance of our nationwide server network from a remote basis. You will identify underperforming servers, diagnose issues, and coach them to meet clear expectations and improved coverage.

You will work daily with performance data, communicate directly with servers, and partner with Recruiting and Leadership to ensure timely job execution and sustained improvements.

Qualifications

• Experience training and/or coaching.
• Excellent written and verbal communication skills.
• Ability to analyze processes and make recommendations for improvements.
• Familiarity with Legal Processes is a plus.

Responsibilities

• Provide support, training and education to underperforming process servers based on key metrics.
• Coach and give feedback to process servers to improve performance.
• Set clear expectations for underperforming servers and monitor progress.
• Review reports daily and engage with disengaged servers to identify barriers to timely work.
• Hold servers accountable and communicate blockers to leadership.
• Coordinate with Recruiting for coverage as needed.

Skills

Coaching experience

Excellent communication

Process analysis

MS Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to drive the performance of our nationwide server network from a remote basis. You will identify underperforming servers, diagnose issues, and coach them to meet clear expectations and improved coverage.

You will work daily with performance data, communicate directly with servers, and partner with Recruiting and Leadership to ensure timely job execution and sustained improvements.