Remote Post-Sales Solutions Engineer - US East
Ladders
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Benefits offered by this job
Job summary
Ladders is seeking a Post Sales Solutions Engineer for US-East to act as a trusted technical partner after the sale, driving onboarding and long-term adoption. This remote role collaborates with customers, support teams, and commercial stakeholders to reduce escalations and align implementations with customer infrastructure. Location: Remote - US-based candidates only.
Compensation: $110,000–$130,000 annually. Responsibilities include onboarding within 30 days, upgrades, renewals, and training.
Qualifications
- 5-7 years of experience in technical support or solutions engineering.
- Strong understanding of APIs, SDKs, and integrations.
- Proficient in distributed storage and cloud architecture.
- Fluent in identity and access management concepts.
- Exceptional troubleshooting skills under pressure.
- Ability to communicate technical concepts to diverse audiences.
- Demonstrated commercial awareness and relationship management skills.
Responsibilities
- Onboard new customers within 30 days of signing.
- Ensure customers are upgraded to the latest product versions.
- Track and manage renewals and expansion opportunities.
- Minimize escalations of technical support issues.
- Act as the primary technical contact for strategic accounts.
- Conduct training sessions tailored to audience needs.
- Scope migration and continuity plans based on customer infrastructure.
Skills
Job description
Ladders is seeking a Post Sales Solutions Engineer for US-East to act as a trusted technical partner after the sale, driving onboarding and long-term adoption. This remote role collaborates with customers, support teams, and commercial stakeholders to reduce escalations and align implementations with customer infrastructure. Location: Remote - US-based candidates only.
Compensation: $110,000–$130,000 annually. Responsibilities include onboarding within 30 days, upgrades, renewals, and training.
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