Post-Sales Solutions Engineer — US East (Onboard & Renew)

LucidLink Corp.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

LucidLink Corp. is seeking a Post Sales Solutions Engineer to partner with customers from signature to renewal. You will onboard accounts, guide integrations, and drive upgrades while spotting renewal risks and expansion opportunities.

You will manage renewals for strategic customers and prevent escalations through proactive troubleshooting and technical teaching. You'll lead conversations on SSO, 2FA, and permissions, defend architectural choices, and coordinate migration planning to fit each

Qualifications

• Guides technical customers to the integration approach that fits their environment.
• Reason through metadata vs. data separation, caching, and encryption trade-offs.
• Leads conversations on SSO, 2FA, and role-based permissions in practice.
• Diagnoses complex or sensitive technical issues under pressure and knows when to pull in help.
• Explains technical material to engineers and executives, adapting pace live during training.
• Acts as the trusted technical point of contact on strategic accounts, including escalations.
• Spots renewal risk and expansion potential without being asked and manages renewals.
• Scopes migration and continuity plans sized to a customer’s infrastructure and risk tolerance.

Responsibilities

• Onboard new customers and ensure upgrades are completed smoothly.
• Maintain renewal and expansion tracking for assigned accounts.
• Identify and mitigate renewal risks early to protect revenue.
• Reduce escalations by resolving issues before they escalate.

Skills

APIs & SDKs

Distributed storage

Identity & access

Troubleshooting

Technical teaching

Relationship ownership

Commercial awareness

Migration planning

Job description

LucidLink Corp. is seeking a Post Sales Solutions Engineer to partner with customers from signature to renewal. You will onboard accounts, guide integrations, and drive upgrades while spotting renewal risks and expansion opportunities.

You will manage renewals for strategic customers and prevent escalations through proactive troubleshooting and technical teaching. You'll lead conversations on SSO, 2FA, and permissions, defend architectural choices, and coordinate migration planning to fit each