Senior Customer Success Manager — Remote (West Coast)

Ladders; USA; Remote; USD 171.000 - 235.000; Vollzeit

Benefits dieser Stelle

Health, vision, and dental insurance

Mental health benefits

RSUs

Transparent geozone-based pay ranges

Zusammenfassung

Ladders is seeking a Senior Customer Success Manager - West Coast to own the post-sale journey across onboarding, adoption, renewals and expansion for a technically sophisticated customer base. You will partner with customers and internal teams to drive value realization, manage risk, and ensure long-term success with proactive relationship management.

The position is remote for US-based candidates, with a compensation range of $171,200 to $235,400 annually and a focus on strategic growth within

Qualifikationen

• 5+ years in a customer-facing role, preferably in account management or customer success.
• Experience managing renewals with retention quotas.
• Familiarity with MEDDIC sales methodology.
• Strong discovery and qualification skills.
• Experience with technical products in the DevOps space.
• Ability to balance proactive and reactive customer success strategies.

Aufgaben

• Guide customers through onboarding and product activation.
• Identify risks to adoption and develop mitigation plans.
• Provide technical guidance on best practices for implementation.
• Monitor progress toward goals and identify upsell opportunities.
• Build relationships with advocates to demonstrate value.
• Focus on renewals and expansions, forecasting agreements.
• Collaborate with internal teams to ensure success and satisfaction.

Kenntnisse

Customer success

Account management

Renewals

MEDDIC

Project management

DevOps

Customer advocacy

Growth mindset

Jobbeschreibung

Ladders is seeking a Senior Customer Success Manager - West Coast to own the post-sale journey across onboarding, adoption, renewals and expansion for a technically sophisticated customer base. You will partner with customers and internal teams to drive value realization, manage risk, and ensure long-term success with proactive relationship management.

The position is remote for US-based candidates, with a compensation range of $171,200 to $235,400 annually and a focus on strategic growth within