Post Sales Solutions Engineer, US-East

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible hours

Remote work (US/UK)

AI tools access

Professional development

Job summary

Ladders is seeking a Post Sales Solutions Engineer for US-East to act as a trusted technical partner after the sale, driving onboarding and long-term adoption. This remote role collaborates with customers, support teams, and commercial stakeholders to reduce escalations and align implementations with customer infrastructure. Location: Remote - US-based candidates only.

Compensation: $110,000–$130,000 annually. Responsibilities include onboarding within 30 days, upgrades, renewals, and training.

Qualifications

• 5-7 years of experience in technical support or solutions engineering.
• Strong understanding of APIs, SDKs, and integrations.
• Proficient in distributed storage and cloud architecture.
• Fluent in identity and access management concepts.
• Exceptional troubleshooting skills under pressure.
• Ability to communicate technical concepts to diverse audiences.
• Demonstrated commercial awareness and relationship management skills.

Responsibilities

• Onboard new customers within 30 days of signing.
• Ensure customers are upgraded to the latest product versions.
• Track and manage renewals and expansion opportunities.
• Minimize escalations of technical support issues.
• Act as the primary technical contact for strategic accounts.
• Conduct training sessions tailored to audience needs.
• Scope migration and continuity plans based on customer infrastructure.

Skills

APIs & SDKs

Distributed storage

Cloud architecture

Identity & access management

Troubleshooting under pressure

Communication

Commercial awareness

5-7 years experience

Job description

For our client, we are seeking a Post Sales Solutions Engineer, US-East to join the team of a leader in the Information Technology space. This role will serve as a trusted technical partner to strategic customers after the sale, helping ensure a smooth onboarding experience and strong long-term adoption. You will work closely with customers, internal support teams, and commercial stakeholders to reduce escalations, support renewals and expansion, and keep implementations aligned with customer infrastructure. The ideal candidate brings a blend of deep technical troubleshooting ability and commercial awareness to help drive customer success across a remote, fast-moving environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Onboard new customers within 30 days of signing
• Ensure customers are upgraded to the latest product versions
• Track and manage renewals and expansion opportunities
• Minimize escalations of technical support issues
• Act as the primary technical contact for strategic accounts
• Conduct training sessions tailored to audience needs
• Scope migration and continuity plans based on customer infrastructure

Qualifications

• 5-7 years of experience in technical support or solutions engineering
• Strong understanding of APIs, SDKs, and integrations
• Proficient in distributed storage and cloud architecture
• Fluent in identity and access management concepts
• Exceptional troubleshooting skills under pressure
• Ability to communicate technical concepts to diverse audiences
• Demonstrated commercial awareness and relationship management skills

Benefits

• Flexible working hours to accommodate various time zones
• Opportunity to work remotely from the UK or East Coast of the US
• Engagement with cutting-edge technology and AI tools
• Supportive team environment focused on customer success
• Professional development opportunities in technical and commercial skills

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.