Post-Sales Solutions Engineer: Customer Success & Renewals

OpenKrill; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Stock options

Full health coverage

Job summary

LucidLink is seeking a Post Sales Solutions Engineer to be the trusted technical partner from signature to renewal. You will onboard new customers, upgrade deployments to the latest version, and identify renewal risks while expanding opportunities across accounts.

You will support customers across UK and East Coast US time zones, collaborating with product and success teams to prevent escalations and ensure successful deployments. Remote-friendly, with competitive compensation and benefits.

Qualifications

• APIs, SDKs and integration guidance for customer environments.
• Knowledge of distributed storage, cloud architecture, caching, and encryption trade-offs.
• Understanding identity and access concepts like SSO and 2FA.

Responsibilities

• Onboard new customers and ensure upgrades are deployed smoothly.
• Maintain renewal and expansion tracking for assigned accounts.
• Reduce avoidable escalations by proactive troubleshooting and root-cause analysis.
• Serve as the trusted technical contact for strategic accounts.

Skills

APIs & SDKs

Distributed storage

Identity & access mgmt

Troubleshooting

Technical teaching

Relationship ownership

Commercial awareness

Migration planning

Job description

LucidLink is seeking a Post Sales Solutions Engineer to be the trusted technical partner from signature to renewal. You will onboard new customers, upgrade deployments to the latest version, and identify renewal risks while expanding opportunities across accounts.

You will support customers across UK and East Coast US time zones, collaborating with product and success teams to prevent escalations and ensure successful deployments. Remote-friendly, with competitive compensation and benefits.