Senior Post-Pay Implementation Lead

Lyric; Santa Fe (NM); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client-facing initiatives across the full implementation lifecycle. You will translate payer needs into clear requirements, drive governance, and ensure adoption from design through go-live and ongoing support.

You will work with cross-functional teams including product, engineering, data, and operations to deliver auditable payment integrity outcomes and maintain strong client relationships in a remote US setting.

Qualifications

• Bachelor's degree in a relevant field and 5+ years in healthcare payment integrity or payer operations.
• 5+ years leading client-facing healthcare implementations.
• Expert knowledge of post-payment payment integrity (COB, DRG review, coding).
• Ability to elicit, analyze, document, and obtain approval for complex requirements.
• Experience with Jira, Azure DevOps, Confluence in Agile environments.

Responsibilities

• Serve as primary implementation lead for assigned payer clients.
• Lead discovery sessions, meetings, demonstrations, status reviews, decision forums, and executive-ready updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, follow through on commitments, and communicate changes, barriers, and decisions promptly.
• Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping the solution aligned with contracted scope and business outcomes.
• Own the end-to-end requirements lifecycle, documentation, traceability, validation, change control, and formal approval.

Skills

Client engagement

Requirements gathering

Stakeholder management

Facilitation

Communication

Project leadership

Healthcare domain knowledge

Education

Bachelor's degree or equivalent

Tools

Jira

Azure DevOps

Confluence

MS Office

Job description

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client-facing initiatives across the full implementation lifecycle. You will translate payer needs into clear requirements, drive governance, and ensure adoption from design through go-live and ongoing support.

You will work with cross-functional teams including product, engineering, data, and operations to deliver auditable payment integrity outcomes and maintain strong client relationships in a remote US setting.