Remote Post-Pay Implementation Lead

Lyric; San Juan (PR); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric seeks a Senior Client Engagement Manager (Post-Pay) to lead payer client implementations from discovery through go-live. You will translate client needs into detailed requirements, coordinate across product, engineering, QA, and operations, and ensure outcomes align with contracted scope and business objectives.

The role requires expert knowledge of the post-payment payment integrity continuum, with the ability to govern artifacts, drive decisions, and support adoption post go-live.

Qualifications

• Bachelor’s degree or equivalent in healthcare administration, business, information systems, data analytics, project management, or related field.
• Minimum five years in healthcare payment integrity or related field.
• Minimum three years leading client-facing healthcare implementations.
• Expert-level knowledge of post-payment payment integrity domains.
• Ability to elicit, document, validate, and obtain approval for complex requirements.

Responsibilities

• Serve as the primary payment integrity implementation lead and client contact.
• Lead discovery sessions, meetings, and executive updates.
• Build trusted relationships with client leaders and cross-functional teams.
• Define clear ownership, due dates, and maintain governance.
• Advise on implementation choices, workflows, and scope alignment.
• Coordinate discovery, design, configuration, testing, go-live, and hypercare.

Skills

Facilitation

Written communication

Relationship management

Negotiation

Issue resolution

Education

Bachelor's degree in relevant field

Tools

Jira

Azure DevOps

Confluence

Microsoft Office

Job description

Lyric seeks a Senior Client Engagement Manager (Post-Pay) to lead payer client implementations from discovery through go-live. You will translate client needs into detailed requirements, coordinate across product, engineering, QA, and operations, and ensure outcomes align with contracted scope and business objectives.

The role requires expert knowledge of the post-payment payment integrity continuum, with the ability to govern artifacts, drive decisions, and support adoption post go-live.