Remote Post-Payment Implementation Lead

Lyric; Austin (TX); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client-facing initiatives across the full implementation lifecycle. You will own requirements discovery, artifact governance, and cross-functional collaboration with product, engineering, data, and operations to ensure payment integrity solutions meet client needs.

Applicants must be legally authorized to work in the U.S.; visa sponsorship is not available.

Qualifications

• Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of five (5) years of progressive experience in healthcare payment integrity, payer claims operations, healthcare technology implementation, business analysis, consulting, or a closely related field.
• Minimum of three (3) years leading complex, client-facing healthcare implementations or workstreams from discovery and requirements through testing, go-live, and post-go-live support.
• Expert-level knowledge of post-pay­ment payment integrity with demonstrated experience across multiple domains such as COB, data mining, DRG review, coding or clinical chart review, overpayment recovery, appeals, and reconciliation.
• Demonstrated ability to elicit, analyze, document, validate, and obtain approval for complex business and technical requirements.
• Experience partnering with Business Analysts and technical teams to develop process flows, user stories, acceptance criteria, data specifications, and traceability.
• Strong understanding of healthcare claims and supporting data domains, data mapping, source-to-target logic, data validation, and common integration methods such as secure file transfer and APIs.
• Experience maintaining RAID logs, decision logs, action trackers, change controls, requirements repositories, test evidence, and implementation documentation.
• Ability to explain sophisticated payment integrity workflows and product behavior clearly to business, operational, technical, and executive audiences.
• Excellent facilitation, written communication, presentation, relationship management, negotiation, and issue-resolution skills.
• Ability to manage multiple priorities, organize complex information, operate with limited direction, and drive accountability across teams without direct authority.
• Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and structured project or requirements management tools.
• Ability to maintain confidentiality and comply with applicable healthcare privacy, security, and data-handling requirements.
• Ability to travel approximately 20 percent, including client-site travel as needed.

Responsibilities

• Lead client-facing client engagement and implementation leadership across discovery, design, configuration, testing, training, cutover, go-live, and hypercare.
• Serve as primary payment integrity implementation lead and day-to-day point of contact for assigned payer clients.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, communicate changes, barriers, and decisions promptly.
• Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping within contracted scope.
• Own the end-to-end requirements lifecycle, documentation, traceability, validation, change control, and formal approval.
• Support client and Lyric teams to capture business, operational, product, reporting, data, integration, security, testing, and readiness requirements in clear language.
• Partner with the Business Analyst to translate client needs into detailed requirements, process flows, user stories, acceptance criteria, data specifications, and configuration decisions.
• Complete internal quality and feasibility reviews before requesting client approval.
• Maintain authoritative implementation artifacts including requirements, data dictionaries, mappings, RAID/decision logs, and transition documentation.
• Control requirement changes with business need, impact, decision, owner, approval, and downstream effects.
• Lead data discovery, mapping, and validation for claims, member, eligibility, provider, contract, payment, and reference data.
• Understand data domains, source systems, file layouts, data lineage, and known data limitations.
• Document source-to-target mappings and transformation rules with client data teams and Lyric technical teams.
• Confirm data requirements reflect intended workflows and document gaps, assumptions, and resolutions.

Skills

Healthcare domain knowledge

Requirements gathering

Client engagement

Project management

Communication

Facilitation

Governance

Cross-functional collaboration

Risk management

Education

Bachelor's degree in healthcare administration or related field

Tools

Jira

Azure DevOps

Confluence

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client-facing initiatives across the full implementation lifecycle. You will own requirements discovery, artifact governance, and cross-functional collaboration with product, engineering, data, and operations to ensure payment integrity solutions meet client needs.

Applicants must be legally authorized to work in the U.S.; visa sponsorship is not available.