Remote Planning & Scheduling Specialist

Velvethorizons; Springfield (MA); Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Flexible remote work

Training & development

Company resources & tools

Collaborative team environment

Job summary

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote capacity. You will manage client requests, organize logistics, and ensure end-to-end planning processes run smoothly.

Responsibilities include communicating with clients, researching options, coordinating scheduling, processing reservations, and maintaining thorough documentation.

Qualifications

• Strong written and verbal communication skills.
• Able to work independently in a remote environment.
• Highly organized with attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills.
• Basic proficiency with online tools and scheduling platforms.
• Fluency in English; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

Strong communication

Remote work experience

Organizational skills

Multitasking

Customer-focused

Scheduling tools basics

English fluency

Tools

Online scheduling platforms

CRM systems

Job description

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote capacity. You will manage client requests, organize logistics, and ensure end-to-end planning processes run smoothly.

Responsibilities include communicating with clients, researching options, coordinating scheduling, processing reservations, and maintaining thorough documentation.