Remote Planning & Scheduling Specialist

Velvethorizons; Springfield (IL); Remote; USD 45,000 - 75,000; Full time

Job summary

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote setup. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

Responsibilities include communicating with clients, researching options, preparing plans, processing reservations, and maintaining thorough records while collaborating with the team to improve workflows.

Qualifications

• Excellent written and verbal communication.
• Able to work independently in a remote environment.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and deadlines.
• Customer-focused with problem-solving skills.
• Fluency in English; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

Communication skills

Remote work ability

Attention to detail

Time management

Customer focus

English fluency

Tools

Scheduling platforms

Online tools

Job description

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote setup. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

Responsibilities include communicating with clients, researching options, preparing plans, processing reservations, and maintaining thorough records while collaborating with the team to improve workflows.