Remote Planning & Scheduling Specialist

Velvethorizons; South Bend (IN); Remote; USD 52,000 - 76,000; Full time

Job summary

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role requires excellent written and verbal communication, independent remote work, strong organizational skills, and the ability to manage multiple tasks while meeting deadlines.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills.
• Basic proficiency with online tools and scheduling platforms.
• Fluency in English is required; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

Communication

Remote work

Org skills

Multitasking

Customer focus

Scheduling tools

English proficiency

Spanish helpful

Tools

Scheduling platforms

Job description

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role requires excellent written and verbal communication, independent remote work, strong organizational skills, and the ability to manage multiple tasks while meeting deadlines.