Remote Planning & Scheduling Specialist

Velvethorizons; Fort Smith (AR); Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Ongoing training and development

Job summary

Velvet Horizons seeks a detail-oriented Planning Consultant to support clients with coordination and scheduling services. You will manage client requests, organize logistics, and ensure a smooth, end-to-end planning process.

This fully remote role offers ongoing training, performance-based compensation, and opportunities to collaborate with a dedicated team while delivering high-quality client support and service delivery.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to work independently in a remote environment.
• Highly organized with attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused with problem-solving skills.
• Basic proficiency with online tools and scheduling platforms.
• Fluency in English; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support
• Research and present suitable options for accommodations, transportation, and related services
• Prepare structured plans and coordinate scheduling based on client preferences and availability
• Process reservations and confirm service arrangements with third-party providers
• Provide consistent, professional customer support throughout the coordination process
• Maintain awareness of relevant updates, policies, and service offerings
• Collaborate with internal team members to improve workflows and service delivery
• Accurately document client interactions, transactions, and records in company systems

Skills

Communication

Remote work

Organization

Time management

Customer focus

Scheduling tools

Tools

Scheduling platforms

Job description

Velvet Horizons seeks a detail-oriented Planning Consultant to support clients with coordination and scheduling services. You will manage client requests, organize logistics, and ensure a smooth, end-to-end planning process.

This fully remote role offers ongoing training, performance-based compensation, and opportunities to collaborate with a dedicated team while delivering high-quality client support and service delivery.