Remote Planning & Coordination Specialist

Velvethorizons; Mesa (AZ); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible remote work

Training opportunities

Performance-based compensation

Access to company-supported resources

Collaborative team environment

Job summary

Velvet Horizons in the United States is seeking a Planning Consultant to support clients with coordination and scheduling services, working remotely with a focus on accuracy and client satisfaction. You will communicate with clients via phone, email, and digital platforms, gather requirements, present options for accommodations and transport, and prepare structured plans with timely scheduling.

The role emphasizes independent, organized work, strong English communication, and the ability to

Qualifications

• Fluent written and verbal English communication required.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Able to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills.
• Basic proficiency with online tools and scheduling platforms.
• Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

English fluency

Independent work

Organizational skills

Multitasking

Customer focus

Problem solving

Scheduling tools

Tools

Scheduling platforms

Job description

Velvet Horizons in the United States is seeking a Planning Consultant to support clients with coordination and scheduling services, working remotely with a focus on accuracy and client satisfaction. You will communicate with clients via phone, email, and digital platforms, gather requirements, present options for accommodations and transport, and prepare structured plans with timely scheduling.

The role emphasizes independent, organized work, strong English communication, and the ability to