Remote Pharmacy Support Specialist (Bilingual)

IQVIA; Fort Collins (CO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Contract role

Full-time conversion possibility

Job summary

IQVIA is hiring a 100% remote Pharmacy Support Call Center Representative to provide payment assistance (co-pays, vouchers) and handle card activations, eligibility checks, and benefit explanations. The role supports patients, pharmacies, and medical professionals via phone, email, and other contact methods.

Primary duties include first-level support, documenting resolutions, escalating when needed, and working 40 hours weekly across EST time slots.

Qualifications

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy Technician

HIPAA compliance

Call center experience

Bilingual English/Spanish

Customer service

Education

High School Diploma or equivalent

Job description

IQVIA is hiring a 100% remote Pharmacy Support Call Center Representative to provide payment assistance (co-pays, vouchers) and handle card activations, eligibility checks, and benefit explanations. The role supports patients, pharmacies, and medical professionals via phone, email, and other contact methods.

Primary duties include first-level support, documenting resolutions, escalating when needed, and working 40 hours weekly across EST time slots.