Remote Pharmacy Support Specialist

IQVIA; Portland (OR); On-site; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers, handle card activations and program eligibility, and explain benefits or troubleshoot submission rejections.

The position requires Pharmacy Technician experience, HIPAA certification, and strong call center skills. It offers 40-hour weeks with EST shift options and potential conversion to full-time employment.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user’s issue and provides first level support for problem resolution
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy Technician

HIPAA certified

Call center experience

Bi-lingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers, handle card activations and program eligibility, and explain benefits or troubleshoot submission rejections.

The position requires Pharmacy Technician experience, HIPAA certification, and strong call center skills. It offers 40-hour weeks with EST shift options and potential conversion to full-time employment.