Remote Pharmacy Support Specialist – Payments & Helpdesk

IQVIA

United States

Remote

USD 20,000 - 29,000

Full time

14 days+

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Job summary

IQVIA is hiring a 100% remote Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers for patients, pharmacies and medical professionals. You will deliver first-level support by phone, email or fax, document resolution details, escalate issues as needed, and collaborate with the Support Center to improve service.

Qualified candidates have Pharmacy Technician experience, a High School diploma, HIPAA certification, and call center

Qualifications

Pharmacy Technician experience is required.
HIPAA certification is required.
Call center experience is preferred (3+ years).
Bi-lingual English/Spanish is a plus.
High School Diploma or equivalent is required.

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assess the user's issue and provide first level support for problem resolution.
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
Recognize operational challenges and suggest recommendations to management, as necessary.
Ability to work 40 hours per week with several EST shift options.