Remote Pharmacy Support Call Center Specialist

IQVIA LLC; New Providence (NJ); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team. You will provide payment assistance solutions, such as co-pay cards or vouchers, and support card activation, eligibility, and benefit explanations.

Responsibilities include handling requests via phone, email, or fax, providing first-level support, documenting resolutions, and escalating unresolved issues. Requires a High School diploma and Pharmacy Technician experience; bilingual English/Spanish is a

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician experience is required.
• HIPAA certification is preferred.
• Call center experience of 3+ years is preferred.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues and provide first-level problem resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Work 40 hours per week in designated shifts (EST time zone).

Skills

Pharmacy Technician experience

Call center experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

HIPAA certified

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team. You will provide payment assistance solutions, such as co-pay cards or vouchers, and support card activation, eligibility, and benefit explanations.

Responsibilities include handling requests via phone, email, or fax, providing first-level support, documenting resolutions, and escalating unresolved issues. Requires a High School diploma and Pharmacy Technician experience; bilingual English/Spanish is a