Bi-lingual Pharmacy Support Specialist (Remote)

IQVIA; San Antonio (TX); Remote; USD 25,000 - 39,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with program benefits, activations, and eligibility. You will handle inquiries via phone, email, and other channels, providing first-level support and troubleshooting for submission issues.

The position offers a contract arrangement managed by an external agency with potential conversion to a full-time IQVIA employee.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Experience in pharmacy or healthcare support is advantageous.
• Strong communication and problem-solving skills.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other channels.
• Assess issues quickly and offer first-level resolutions.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Maintain ability to work 40 hours per week under supervision.

Skills

Bilingual (English/Spanish)

Call center

Customer service

Tools

CRM software

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with program benefits, activations, and eligibility. You will handle inquiries via phone, email, and other channels, providing first-level support and troubleshooting for submission issues.

The position offers a contract arrangement managed by an external agency with potential conversion to a full-time IQVIA employee.