Bilingual Pharmacy Support Specialist — Remote

IQVIA

Atlanta (GA)

Remote

USD 20,000 - 29,000

Full time

6 hours ago

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Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote role open to remote US. This position supports patients, pharmacies, and medical professionals, handling card activations, eligibility, and program benefits via multiple channels.

The role requires a pharmacy tech background, HIPAA certification, and at least 3 years in a call center setting. The position offers shifts across EST hours, with full-time expectations and potential for conversion to full-time

Qualifications

Pharmacy technician experience required.
Bi-lingual English/Spanish.
HIPAA certified.
Call center experience required (3+ years preferred).
Experience in medical claim processing is a plus.
High School Diploma or equivalent.

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assess the user's issue and provide first level support for problem resolution.
Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
Recognize operational challenges and suggest recommendations to management, as necessary.
Ability to work 40 hours per week under moderate supervision.
Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00am – 7:00pm EST, 11:00 am – 8:00pm EST