Bilingual Pharmacy Support Specialist - Remote

IQVIA; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is hiring a Bi-lingual Pharmacy Support Call Center Representative for a 100% remote contract role open to remote US. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, program eligibility, and explaining benefits.

Responsibilities include primary call center contact for patients, pharmacies and medical professionals, first level troubleshooting, and documenting information while escalating unresolved issues.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience.
• HIPAA certification.
• Call center experience preferred (3+ years).
• Experience in medical claim processing is a plus.
• Bi-lingual English/Spanish is required.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other channels.
• Serve as primary contact for patients, pharmacies, and medical professionals.
• Explain program benefits, determine eligibility, and troubleshoot submission rejections.
• Document resolution details and escalate unresolved issues promptly.
• Work up to 40 hours per week under moderate supervision.

Skills

Bi-lingual English/Spanish

Customer service

Problem solving

Education

High School Diploma or equivalent

Pharmacy Technician experience

HIPAA certified

Job description

IQVIA is hiring a Bi-lingual Pharmacy Support Call Center Representative for a 100% remote contract role open to remote US. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, program eligibility, and explaining benefits.

Responsibilities include primary call center contact for patients, pharmacies and medical professionals, first level troubleshooting, and documenting information while escalating unresolved issues.