Remote Pharmacy Support Specialist

IQVIA; Moab (UT); On-site; USD 49,594,000 - 53,726,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions such as co-pay cards or vouchers and assist with card activation, eligibility, and submission explanations.

Responsibilities include initial customer support by phone/email/fax, diagnosing issues, and escalating complex cases while working EST office hours. Prior pharmacy tech experience and HIPAA certification are preferred.

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician experience is preferred.
• HIPAA certification is required or preferred.
• Call center experience is a plus.
• Bilingual English/Spanish is advantageous.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues quickly and provide first level resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Work 40 hours per week across specified EST shifts under supervision.

Skills

Call center experience

HIPAA certified

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Pharmacy Technician experience

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions such as co-pay cards or vouchers and assist with card activation, eligibility, and submission explanations.

Responsibilities include initial customer support by phone/email/fax, diagnosing issues, and escalating complex cases while working EST office hours. Prior pharmacy tech experience and HIPAA certification are preferred.