Remote Patient Services Specialist

Intermountain Healthcare Inc.; Augusta (ME); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Fully remote work

Benefits package

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) for a fully remote, full-time position. The PSR is the first point of contact for patients, handling intake, check-in/out, and information verification to ensure excellent customer/patient experiences.

Responsibilities include processing calls, EMR documentation, scheduling appointments, collecting demographics, verifying insurance, and assisting with forms and payments while maintaining PHI privacy.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver high customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming and updating demographic data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on forms; may verify COB and prior authorizations.

Skills

Customer service

Data entry

Communication

Team collaboration

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) for a fully remote, full-time position. The PSR is the first point of contact for patients, handling intake, check-in/out, and information verification to ensure excellent customer/patient experiences.

Responsibilities include processing calls, EMR documentation, scheduling appointments, collecting demographics, verifying insurance, and assisting with forms and payments while maintaining PHI privacy.