Remote Patient Service Specialist

Intermountain Healthcare Inc.; City of Albany (NY); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health is hiring a Patient Service Representative (PSR) to be the first point of contact for patients, providing friendly encounters, verifying information, and guiding patients through intake and care processes.

The role emphasizes accurate EMR documentation, appointment scheduling, insurance coordination, and helping patients with forms and payments while upholding privacy and PHI protections.

Qualifications

• Six months of customer service experience.
• Basic computer skills for data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect PHI and patient privacy.
• Ability to work collaboratively with patients and fellow caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience in patient intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, diagnostics, referrals, and consultations.
• Registers patients over the phone or in person by confirming and updating demographic data in the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on forms; may verify insurance details and perform pre-certifications.
• Assists patients in completing forms to meet regulatory and billing needs; educates on financial assistance; processes payments.

Skills

Customer service

Basic computer skills

Interpersonal & communication skills

PHI privacy

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health is hiring a Patient Service Representative (PSR) to be the first point of contact for patients, providing friendly encounters, verifying information, and guiding patients through intake and care processes.

The role emphasizes accurate EMR documentation, appointment scheduling, insurance coordination, and helping patients with forms and payments while upholding privacy and PHI protections.