Remote Patient Access Specialist

Intermountain Healthcare Inc.; Santa Fe (NM); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Remote work

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role emphasizes delivering exceptional customer/patient satisfaction, greeting and checking-in/out patients, and verifying patient information within the EMR.

The position is fully remote with standard hours and a 40-hour work week. The ideal candidate will have strong communication skills and a commitment to confidentiality, with a focus on accurate data handling and

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data.

Skills

Customer service

Communication skills

Interpersonal skills

Data entry

PHI protection

Phone interactions

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role emphasizes delivering exceptional customer/patient satisfaction, greeting and checking-in/out patients, and verifying patient information within the EMR.

The position is fully remote with standard hours and a 40-hour work week. The ideal candidate will have strong communication skills and a commitment to confidentiality, with a focus on accurate data handling and