Remote Patient Access Specialist

Intermountain Healthcare Inc.; Lincoln (NE); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

PEAK education program

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first point of contact with patients. The role centers on ensuring a superior customer/patient experience, handling intake, scheduling, and data verification.

The PSR will verify insurance information, collect required documents, and assist with payments and financial assistance while maintaining HIPAA privacy and security. This is a fully remote role with standard business hours.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver satisfaction.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Answer calls and greet patients, guiding them through intake and care processes.
• Document interactions accurately in the EMR system.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by updating demographic data and confirming insurance information.
• Assist with forms for regulatory and billing needs and educate patients on financial assistance.

Skills

Customer service

Computer literacy

Interpersonal communication

Team collaboration

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first point of contact with patients. The role centers on ensuring a superior customer/patient experience, handling intake, scheduling, and data verification.

The PSR will verify insurance information, collect required documents, and assist with payments and financial assistance while maintaining HIPAA privacy and security. This is a fully remote role with standard business hours.