Remote Patient Experience & Scheduling Specialist

Intermountain Healthcare Inc.; Helena (MT); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) who acts as the first point of contact for patients, ensuring a superior customer experience. You will handle patient intake, verify information, and assist with billing-related forms while maintaining PHI privacy and compliance.

The role involves scheduling, data entry and collaboration with clinicians and staff. The position is fully remote with standard business hours and benefits.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Provide courteous connections with patients over the phone, in person or via secure messaging.
• Document all calls in the EMR accurately and completely.
• Schedule patient appointments for visits, tests, referrals and consultations.
• Register patients by confirming and updating demographic data in the registration system.

Skills

Customer service

Data entry

Interpersonal skills

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) who acts as the first point of contact for patients, ensuring a superior customer experience. You will handle patient intake, verify information, and assist with billing-related forms while maintaining PHI privacy and compliance.

The role involves scheduling, data entry and collaboration with clinicians and staff. The position is fully remote with standard business hours and benefits.