Remote Patient Access Specialist

Intermountain Healthcare Inc.; Boise (ID); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking a fully remote Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and basic eligibility tasks. The role emphasizes accurate data entry in the EMR, privacy protection, and delivering a high level of customer/patient satisfaction.

The PSR will greet and assist patients, verify information, collect payments when needed, and coordinate with care teams to ensure smooth patient flow and accurate records.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completes EMR entries.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.

Skills

Customer service

Phone support

Data entry

EMR familiarity

Job description

Intermountain Health is seeking a fully remote Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and basic eligibility tasks. The role emphasizes accurate data entry in the EMR, privacy protection, and delivering a high level of customer/patient satisfaction.

The PSR will greet and assist patients, verify information, collect payments when needed, and coordinate with care teams to ensure smooth patient flow and accurate records.